In 99% of cases, any order placed before noon (sometimes until 3 p.m.), Paris time, is shipped the same day. However, there may be a delay due to:

• due to a problem transferring your payment to our bank, despite the fact that you were able to validate your payment by credit card (most often with payments from outside France)
• of August because we are operating with reduced staff.
• A technical problem with our cutting machines

No claim for compensation will be accepted in case of delay.

Are you not satisfied with one or more titanium products?
You have 30 days from the delivery date to request a return using the form opposite (subject » Return Request”).

We will respond as soon as possible with all the information on the return procedure.

Further details on return conditions can be found on our dedicated "Returns & Exchanges" page.

Simply go to the "My Account" page and click on the "My Addresses" link.

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In this case, you must send us an email using the form on this page (subject: "Other").

If the package has already left our warehouse, we no longer have control over its delivery.

If the package is lost due to an incorrect address provided, no refund will be issued.

We ship (almost) everywhere in the world, except the USA, Canada, and a few other countries: You can find the list of countries we do not ship to on the "shipping" page.

An order is delivered in a single package.

We can make partial deliveries, but additional shipping charges will apply.